API & Integration Specifications
Authentication, rate limits, delivery methods
- Auth: OAuth2 + API keys; Role-based access control (RBAC); SSO (SAML / OAuth).
- API Endpoints:
- Pro: REST API with standard rate limits (≈ 5,000 calls/day).
- Max AI: Advanced API with high rate limits (≥ 100,000 calls/day), custom endpoint definitions, extended webhook orchestration, and JSON schema validation.
- Delivery Methods: Webhooks (sync/async), Zapier, Make (Integromat), native connectors.
- SDKs: Node.js, Python, PHP.
Automation & Workflow Engine
Triggers, execution, concurrency, error handling
- Triggers: Event-based (user/system), schedule-based (cron), API-driven (webhook ingestion).
- Execution: Synchronous & asynchronous tasks; queue-backed retries; failure logging; parallel branches.
- Concurrency: Pro up to 10 concurrent workflows; Max AI unlimited concurrency.
- Error Handling: Exponential backoff; escalation hooks to admin or external endpoints.
AI Systems & Agents
Capabilities by plan
- Pro: AI-powered text/content generation; workflow augmentation with natural language prompts.
- Max AI:
- AI Agent Suite: Multi-intent, stateful agents; context window management; event-driven orchestration.
- Conversational AI: Session persistence; intent recognition; slot-filling.
- Voice AI: STT/TTS pipelines; native telephony integration (Twilio/LC backend).
- Workflow AI Assistant: Contextual chaining across workflows; external API calls executed inside agent context.
Security & Compliance
- Encryption: TLS 1.3 in transit; AES‑256 at rest.
- Compliance: GDPR‑ready; HIPAA add‑on via marketplace.
- Access Control: RBAC; multi‑factor authentication (MFA) support.
- Audit Logs: Full activity logging with export (JSON/CSV).
Commerce & Payment Integrations
- Payments: Stripe, PayPal, NMI/Auth.net; tokenized card storage; PCI‑aligned; Text‑to‑Pay (SMS link checkout).
- Ads: Native Meta Ads & Google Ads connectors; campaign sync; attribution ingestion.
- Web & Content: WordPress integration; custom domains with SSL; RSS/blog syndicated publishing.
Telephony & Messaging
- Twilio/LC backend for SMS and voice.
- Pro: SMS automation; local & toll‑free numbers; Missed Call Text Back.
- Max AI: Includes AI Voice Agent with inbound/outbound automation and routing.