AUTONOMOS1 (“Company,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you use our websites, applications, and services (the “Services”).
1) Scope
This Policy applies to visitors and registered users of AUTONOMOS1, including customers, agency/white‑label partners, and their end clients. If you access AUTONOMOS1 through an agency or white‑label account, that partner may act as the data controller for end‑client data; we process such data on their instructions.
2) Information We Collect
a) Information You Provide
- Account details (name, email, phone, password), company information, role.
- Billing details (payment method, billing address, tax IDs). Payments are processed by third‑party processors.
- Content you upload or create in the Services (contacts, notes, forms, funnels, messages, workflows, files).
b) Customer & End‑User Data You Control
- Contact records and CRM data (names, emails, phone numbers, tags, activity history).
- Communications (email/SMS/chat messages, call logs, and—if enabled—call recordings with appropriate notice).
- Appointments, bookings, survey responses, and form submissions.
c) Usage & Technical Data
- Device, browser, operating system, IP address, and general location (if enabled).
- Log data about how you use the Services (features used, time stamps, performance metrics, error reports).
- Cookies and similar technologies (see “Cookies & Tracking” below).
d) Sensitive Data
We do not intentionally collect sensitive personal information (e.g., health, biometric, or precise geolocation) unless expressly required for a specific feature and with your consent or other lawful basis. Please avoid uploading sensitive data unless necessary and allowed by law.
3) How We Use Information
- Provide, operate, and maintain the Services (CRM, automations, email/SMS, funnels, scheduling, payments).
- Process payments and manage subscriptions, billing, and account changes.
- Authenticate users; prevent fraud, abuse, and security incidents; and ensure service integrity.
- Provide onboarding, product updates, and support communications.
- Monitor performance, fix bugs, and improve features and user experience.
- Comply with legal obligations and enforce terms and policies.
- Create aggregated, de‑identified insights that do not identify individuals.
4) Legal Bases for Processing (EEA/UK)
- Contract: To deliver the Services you request.
- Legitimate interests: To secure, improve, and market our Services in ways that respect your rights.
- Consent: Where required (e.g., certain marketing or optional features).
- Legal obligation: To meet regulatory and tax requirements.
5) How We Share Information
- Service Providers / Sub‑processors: Hosting, analytics, email/SMS carriers, payment processors, customer support, and similar vendors working on our behalf under data protection agreements.
- Integrations: When you connect third‑party apps (e.g., Google, Meta, Stripe, Zapier), you authorize sharing as needed; their privacy policies apply.
- Affiliates & White‑label Partners: For service delivery, account management, and support where applicable.
- Legal & Safety: To comply with law, enforce terms, or protect rights, security, and safety.
- Business Transfers: In a merger, acquisition, financing, or asset sale, subject to continuity of protections.
We do not sell your personal information.
6) International Transfers
We may process data in countries other than where it was collected. Where required, we use appropriate safeguards (e.g., Standard Contractual Clauses) for cross‑border transfers.
7) Data Retention
We retain personal data for as long as your account is active or as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. You can request deletion or export of your data at any time.
8) Security
We use administrative, technical, and physical safeguards, including encryption in transit and at rest where applicable, access controls, and regular monitoring. No security method is 100% secure; please use strong passwords and enable available security features.
9) Your Privacy Rights
Depending on your location, you may have the right to:
- Access, correct, or delete your personal information.
- Object to or restrict processing, and request data portability.
- Opt out of marketing communications at any time.
- Appeal certain decisions (where applicable).
California (CCPA/CPRA): You may have rights to know, correct, delete, and opt out of “selling” or “sharing” personal information and to limit the use of sensitive personal information. We do not sell personal information. We do not use or disclose sensitive personal information for purposes other than those allowed by law. We will not discriminate against you for exercising your rights.
To exercise rights, contact us at [email protected].
10) Cookies & Tracking
We use cookies and similar technologies to operate the site, remember preferences, analyze usage, and support marketing. You can manage cookies via your browser or device settings. Some features may not function without certain cookies.
11) AI‑Powered Features
Certain features use artificial intelligence to automate workflows, generate content, and assist with communications. Inputs you provide (e.g., prompts, messages) are processed to deliver results and improve feature performance. Unless explicitly stated or you opt in, we do not use your customer content to train publicly available foundation models.
12) Communications Preferences
You can manage marketing emails via the unsubscribe link in those emails. We may still send transactional or service communications (e.g., security notices, invoices).
13) Children’s Privacy
The Services are not directed to children under 16, and we do not knowingly collect their data. If you believe a child has provided us personal information, contact us to request deletion.
14) Changes to This Policy
We may update this Policy from time to time. Material changes will be notified via email or in‑product notice. The “Effective Date” above reflects the latest version.
15) Contact Us
Questions or requests regarding this Policy can be sent to [email protected]
16) Data Controller & DPO (If Applicable)
Data Controller: If you are in the EEA/UK and require a local representative or Data Protection Officer contact, please use email [email protected].
17) Additional Terms
Use of the Services is also governed by our Terms of Service and, where applicable, our Data Processing Addendum (DPA).
